Group Watch for Confluence — Service Level Agreement

Provider: Alzhan Group LLC, Houston, Texas, United States
Applies to: Group Watch for Confluence Cloud
Last updated: 7 September 2026

1. Support availability

Support is available Monday to Friday, 9:00–17:00 US Central Time, excluding US public holidays, at support@alzhangroupllc.com.

First response within one business day of a request received during those hours.

2. Emergency contact

For suspected security incidents only: support@alzhangroupllc.com with SECURITY in the subject line, monitored outside business hours.

This channel is for security matters, not for configuration questions.

3. Availability

Group Watch runs entirely on Atlassian Forge and Alzhan Group LLC operates no servers or infrastructure of its own. Availability, backup, disaster recovery and data durability are provided by Atlassian's platform and are governed by Atlassian's own commitments to you, not by this agreement.

We do not publish an independent uptime figure, because we could neither influence nor verify one.

4. Security vulnerability response

Vulnerabilities are fixed within Atlassian's required maximum timeframes, measured from verification:

Report a suspected vulnerability to support@alzhangroupllc.com with SECURITY in the subject. We will acknowledge within one business day and keep you informed until it is resolved.

5. What this agreement does not cover

• Confluence Cloud itself, including its notification delivery. The app creates Confluence watch records; Confluence decides what is sent and when.
• The interval at which group membership is re-checked, which is a documented product characteristic (hourly) rather than a fault.
• Notifications not received because a person unsubscribed themselves. The app treats that as deliberate and permanent by design.

6. Changes

Material changes will be published at this URL with the date above updated, and reflected in the Marketplace listing.